> For the complete documentation index, see [llms.txt](https://help.oneroute.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.oneroute.io/autoresponses.md).

# AutoResponses

Autoresponders are messages automagically sent to your customers when they contact you.

Here's how to set it up.

**Step 1:** Navigate to Settings > Autoresponses

<figure><img src="https://3509841690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWlKwbhiQmQ3D9zFOVWlI%2Fuploads%2FU3VDPj5c7ALPVhwoefIO%2Fscreenbud-027cbf36-1b1d-4f25-a666-d97e3d82b2d3.png?alt=media&amp;token=15cd4fe3-f0d4-4f30-9225-edc6e68e80cd" alt=""><figcaption></figcaption></figure>

**Step 2:** Click New auto response, select the channels you want the response on, compose your message and click Add auto response

<figure><img src="https://3509841690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWlKwbhiQmQ3D9zFOVWlI%2Fuploads%2FRlLNehpatLDnYyNTu5RZ%2Fscreenbud-3b5c7291-cdd9-4d9a-a811-0531d5fd44ce.png?alt=media&amp;token=622f2b03-5403-425b-abf2-42812f8b56db" alt=""><figcaption></figcaption></figure>