Introduction

A brief introduction into the oneroute.io platform

What is oneroute.io?

OneRoute is a business messaging platform that connects your customers from any channel to every teammate. The platform allows customers to message you via any Channel and provides an all inclusive view of all teammates in the company.

We want to help you better manage your Customers and conversations from various Channels and make it easier for you and your team to respond to your Customers in a more efficient way. The platform also enables collaboration with your teammates.

Features

Shared Inbox

A shared inbox allows you to collaborate with your teammates and respond to your Customers with swiftness. This way, you and your teammates can co-operate on conversations and deliver amazing customer experiences, faster.

OmniChannel Dashboard

With OneRoute, there's no more logging in to multiple platforms — find all your customer chats in one place. No matter the Channel, you are able to find a single story for every customer. Custom Fields and Tags also make it easier to segment your customers.

Chat Automation

Less work, more messages for a more productive workforce. Create Template Messages, Auto Responders and Saved Responses to help your teammates better manage their efforts in resolving customer issues.

Try It Out!

The best way to discover the platform is to try it out yourself. Whether you are thinking of connecting a business messaging app to the platform or creating a web chat widget from scratch, get started with the following guide. No credit card required!