> For the complete documentation index, see [llms.txt](https://help.oneroute.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.oneroute.io/connecting-channels/email.md).

# Email

To communicate with your customers over Email, connect to a mailbox.

**Step 1: Navigate to Channel Settings** 

From **Settings** module, navigate to the menu item, **Channels**.

**Step 2: Add Channel**

Click **Add Channel** under **Email**. 

**Step 3: Setup OneRoute Email Address**

Fill in an email prefix in the space provided. This is where your emails will be forwarded to for access via the platform. If the prefix is available, click on **continue.** An email address will be created. Copy the email and click Next Step.

<figure><img src="/files/HZUzRnjXHA8spV0grBjW" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/iWZS7dkvkoFIJXyioJ9Q" alt=""><figcaption></figcaption></figure>

**Step 4: Setup Email Forwarding**

&#x20;Enter the email you want to forward emails from, select a provider and click Submit.&#x20;

<figure><img src="/files/vIeEdK1gtuhO7afmjaC3" alt=""><figcaption></figcaption></figure>

Setup email forwarding in your current mailbox, return to OneRoute and click I have setup email forwarding.

<figure><img src="/files/By7FPAnZa7q1RwXXfjuk" alt=""><figcaption></figcaption></figure>

**Step 5: Complete the Setup**

You will be redirected to OneRoute. Click **Dismiss** to complete setup.