# Email
To communicate with your customers over Email, connect to a mailbox.
**Step 1: Navigate to Channel Settings**
From **Settings** module, navigate to the menu item, **Channels**.
**Step 2: Add Channel**
Click **Add Channel** under **Email**.
**Step 3: Setup OneRoute Email Address**
Fill in an email prefix in the space provided. This is where your emails will be forwarded to for access via the platform. If the prefix is available, click on **continue.** An email address will be created. Copy the email and click Next Step.
**Step 4: Setup Email Forwarding**
Enter the email you want to forward emails from, select a provider and click Submit.
Setup email forwarding in your current mailbox, return to OneRoute and click I have setup email forwarding.
**Step 5: Complete the Setup**
You will be redirected to OneRoute. Click **Dismiss** to complete setup.
