To communicate with your customers over Email, connect to a mailbox.

Step 1: Navigate to Channel Settings

From Settings module, navigate to the menu item, Channels.

Step 2: Add Channel

Click Add Channel under Email.

Step 3: Setup OneRoute Email Address

Fill in an email prefix in the space provided. This is where your emails will be forwarded to for access via the platform. If the prefix is available, click on continue. An email address will be created. Copy the email and click Next Step.

Step 4: Setup Email Forwarding

Enter the email you want to forward emails from, select a provider and click Submit.

Setup email forwarding in your current mailbox, return to OneRoute and click I have setup email forwarding.

Step 5: Complete the Setup

You will be redirected to OneRoute. Click Dismiss to complete setup.

Last updated