> For the complete documentation index, see [llms.txt](https://help.oneroute.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.oneroute.io/connecting-channels/sms.md).

# SMS

To chat with your customers over SMS, setup your SMS sender. 

Please note that your SMS sender ID should be registered with the Telcos either on the Promotional or Transactional route. If it is not registered, either of the default senders **OneAlert** or **verify** will be used to send SMS.

**Step 1: Navigate to Channel Settings** 

From **Settings** module, navigate to the menu item, **Channels**.

**Step 2: Add Channel**

Click **Add Channel** under **SMS**.

**Step 3: Complete setup**

Input the sender name, click **Proceed** then **Dismiss** to complete setup.

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<figure><img src="/files/WkrlFDLq2vRRq3FMJNsG" alt=""><figcaption></figcaption></figure>