> For the complete documentation index, see [llms.txt](https://help.oneroute.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.oneroute.io/connecting-channels/whatsapp.md). # WhatsApp **Requirements** 1. **Meta Business Manager Account** If you don't already have one, ensure you have a [Meta Business Manager Account](https://web.facebook.com/business/help/1612355968988019?_rdc=1&_rdr). 2. **WhatsApp Phone Number** To get a WhatsApp API Account, you will need a phone number. * The phone number used for WhatsApp Business API must be valid (can send and receive SMS). * If you want to use a number connected to your personal WhatsApp or WhatsApp Business App, you must first delete your account. Learn how to migrate from WhatsApp personal or WhatsApp Business App [here](https://faq.whatsapp.com/2138577903196467/?cms_platform=android). 3. **WhatsApp Commerce Policy** Ensure that the nature of your business and the products that you sell comply with [WhatsApp Commerce Policy](https://www.whatsapp.com/legal/commerce-policy). 4. **WhatsApp Business Policy** It’s important to be aware of [WhatsApp Business Policy](https://www.whatsapp.com/legal/business-policy) and follow these messaging best practices to avoid getting flagged. 5. **Grant Access to Meta Business Manager** To connect WhatsApp to OneRoute, grant Full Access to . Here's how to [invite an email address](https://web.facebook.com/business/help/2169003770027706?_rdc=1&_rdr\&wtsid=rdr_0idrbB5NQzClNEE69) to your account. This access should be revoked once your WhatsApp channel is added to your OneRoute account. **Limitations** **WhatsApp Groups** Group Messages are not supported by WhatsApp Business API. Facebook has deprecated the development of this feature. **Voice Calls** WhatsApp calls are not supported by WhatsApp Business API. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.oneroute.io/connecting-channels/whatsapp.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.