# WhatsApp

**Requirements**

1. **Meta Business Manager Account**

If you don't already have one, ensure you have a [Meta Business Manager Account](https://web.facebook.com/business/help/1612355968988019?_rdc=1&_rdr).

2. **WhatsApp Phone Number**

To get a WhatsApp API Account, you will need a phone number. 

* The phone number used for WhatsApp Business API must be valid (can send and receive SMS).
* If you want to use a number connected to your personal WhatsApp or WhatsApp Business App, you must first delete your account. Learn how to migrate from WhatsApp personal or WhatsApp Business App [here](https://faq.whatsapp.com/2138577903196467/?cms_platform=android).

3. **WhatsApp Commerce Policy**

Ensure that the nature of your business and the products that you sell comply with [WhatsApp Commerce Policy](https://www.whatsapp.com/legal/commerce-policy).

4. **WhatsApp Business Policy**

It’s important to be aware of [WhatsApp Business Policy](https://www.whatsapp.com/legal/business-policy) and follow these messaging best practices to avoid getting flagged.

5. **Grant Access to Meta Business Manager**

To connect WhatsApp to OneRoute, grant Full Access to <tiffany@oneroute.io>. Here's how to [invite an email address](https://web.facebook.com/business/help/2169003770027706?_rdc=1&_rdr\&wtsid=rdr_0idrbB5NQzClNEE69) to your account. This access should be revoked once your WhatsApp channel is added to your OneRoute account.

**Limitations**

**WhatsApp Groups**

Group Messages are not supported by WhatsApp Business API. Facebook has deprecated the development of this feature.

**Voice Calls**

WhatsApp calls are not supported by WhatsApp Business API.