# Instagram

To chat with your customers over Instagram, connect to an Instagram Page. Ensure that your Instagram page is is a [Business Account](https://help.instagram.com/502981923235522?fbclid=IwAR2_w-Ab0Ffo0etcZmP5gMfk70mIEODAr9prOnbbEMDZ_8LIOUCzu55NrRc) and that it's [linked to your Facebook](https://help.instagram.com/176235449218188)

**Step 1: Navigate to Channel Settings** 

From **Settings** module, navigate to the menu item, **Channels**.

**Step 2: Add Channel**

Click **Add Channel** under **Instagram**. You will be provided a list of requirements for setting up Instagram, Click **Continue** and the **Connect with Facebook** dialog should open up.

<figure><img src="https://3509841690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWlKwbhiQmQ3D9zFOVWlI%2Fuploads%2F4qBkei7CiUukmziooHN2%2Fscreenbud-b611c776-2b49-44eb-aeb4-7741fd2cc599.png?alt=media&#x26;token=985a2613-97c5-41a8-a5ac-e56d41aa027a" alt=""><figcaption></figcaption></figure>

**Step 3: Connect with Facebook**

Click the **Connect With Facebook** button.

<figure><img src="https://3509841690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWlKwbhiQmQ3D9zFOVWlI%2Fuploads%2Fj25S5VbUmBwzV8LjjgGH%2Fscreenbud-de5af085-691f-4c3f-89df-8b9b16797577.png?alt=media&#x26;token=e21bb1f5-79e8-4d92-b61f-413c4ea72341" alt=""><figcaption></figcaption></figure>

**Step 4: Sign in with a Facebook Account**

Sign in using the Facebook account with admin access to the page you would like to connect to. If you have previously linked your Facebook Business Account, you'll be directed to continue with that account.

<figure><img src="https://3509841690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWlKwbhiQmQ3D9zFOVWlI%2Fuploads%2F9y6p92TnDryF5YlRClR2%2Fscreenbud-a086a04b-badb-4c18-889a-ed9ed7a3ab81.png?alt=media&#x26;token=035406fe-22f7-460d-a8d8-f130d8ee90fc" alt=""><figcaption></figcaption></figure>

**Step 5: Select the Instagram Page**

You will be provided options on which page you would like to connect. Select the page.

<figure><img src="https://3509841690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWlKwbhiQmQ3D9zFOVWlI%2Fuploads%2FeBoA5WgF9WUjj8CTPnHg%2Fscreenbud-86b9eb49-c41b-4145-adf4-d9371a986e36.png?alt=media&#x26;token=7f0501e5-3cd6-4b4d-8be0-eff279a3befe" alt=""><figcaption></figcaption></figure>

**Step 6: Complete the setup**&#x20;

Click Complete, you'll be provided with instructions on how to allow OneRoute access to your Instagram messages. Follow the steps, then click **I have completed** **this** then **Dismiss** to complete the setup.&#x20;

<figure><img src="https://3509841690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWlKwbhiQmQ3D9zFOVWlI%2Fuploads%2FJYqlzViCCYVYtet3Fiyk%2Fscreenbud-e49837f5-aac0-4339-a15d-f5018594f763.png?alt=media&#x26;token=f40edeec-51a7-411a-bf97-321468eb42b5" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3509841690-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWlKwbhiQmQ3D9zFOVWlI%2Fuploads%2F3j207amC0PGAj6enJN94%2Fscreenbud-8d2599df-c04e-4544-939d-ec588fbf124a.png?alt=media&#x26;token=01b6383a-cfe5-4426-8ed0-3883e52f05f0" alt=""><figcaption></figcaption></figure>